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Exclusivia

Scandinavian

Scandinavian

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    12-Month Warranty On All Furniture
    Free Worldwide Shipping (Limited Time)
    $50 Late Delivery Guarantee
    Free Shipping No Extra Costs
    12-Month Warranty on all products
    Instalments Interest-free instalments
    Price Match Guarantee
    Sale: Get up to $5000 OFF

    Bundle Discounts:

    • 🛒 Buy 2 items: $50 OFF
    • 🛒 Buy 3 items: $100 OFF
    • 🛒 Buy 4 items: $200 OFF
    • 🛒 Buy 5 items: $300 OFF
    • 🛒 Buy 6 items: $400 OFF

    Spend More, Save More:

    • 💰 Spend $5,000: Save $600
    • 💰 Spend $8,000: Save $1,000
    • 💰 Spend $10,000: Save $2,000
    • 💰 Spend $12,000: Save $4,000
    • 💰 Spend $14,000: Save $5,000

    How to Use:

    • 💎 Discounts are automatically applied at checkout
    • 💎 Valid for all items at Exclusivia!
    • 💎 Installation services are not counted as an item
    Installation Information

    We understand every home and schedule is different. That’s why we offer multiple installation options:

    1. Installation at the same time as delivery: Our delivery team will install the item immediately upon arrival. This is ideal for urgent setups and will incur higher installation charges.

    2. Installation after delivery (1–2 days later): The item will be delivered first, and our customer support team will help you book a separate installation date via WhatsApp or Live Chat. This gives you flexibility and may be more cost-effective.

    3. Uncrating service only: Our items are packed in small wooden crates for protection. If you select this service, we’ll help uncrate the item, but no further installation will be provided.

    4. Installation after delivery (Pay later): If you’re unsure about needing installation, you can try assembling it yourself first. If help is needed, you may arrange installation afterwards via WhatsApp or Live Chat and make payment then.

    5. No installation service: Self-installation is possible for most items, with clear instructions included. If you need guidance, just message our team.

    Note: Some products (e.g., cabinets, consoles) only require basic setup like inserting the legs. Installation is straightforward. If in doubt, contact us.

    Delivery information

    Delivery Timeline:

    For all furniture orders, we work with specialised two-person delivery teams who are trained to handle large, delicate items with care.

    Our estimated lead times are:

    • 3–5 weeks for normal items
    • 4–7 weeks for custom-made items

    In the rare case of significant delays, we offer a Late Delivery Guarantee, you’ll receive $50 in store credits if your item arrives more than 7 working days past your confirmed delivery window.

    Shipment Tracking:

    Depending on the type of delivery assigned to your shipment, you will either be provided tracking info or be contacted to confirm a scheduled delivery date.

    Refund Information

    Every item is carefully inspected before dispatch. However, if you notice any issues upon delivery, we’re here to help.

    We will offer a free replacement for any items that are seriously damaged in transit and are unable to be used normally. For damages of a smaller extent, we may offer a free repair or other forms of compensation that is acceptable to both parties.

    We believe in fairness, so if you're unsure whether your issue qualifies, just reach out! Our team is always happy to assess and offer solutions that make sense.

    12-Month Warranty

    Our products undergo strict quality checks before leaving the warehouse, ensuring you receive a piece that’s made to last. Hence, all Exclusivia furniture includes a 1-year warranty covering manufacturing defects, such as:

    • Structural faults present upon delivery
    • Breakages affecting the normal use of the item

    If your item qualifies:

    • Free replacement (subject to availability)
    • Equivalent compensation

    We believe in fairness, so if you're unsure whether your issue qualifies, just reach out! Our team is always happy to assess and offer solutions that make sense.

    $50 Late Delivery Guarantee

    In the rare case of significant delays, we offer a Late Delivery Guarantee, you’ll receive $50 in store credits if your item arrives more than 7 working days past your confirmed delivery window.

    Price Match Guarantee

    We believe in delivering exceptional quality at competitive prices.

    If you find the exact same furniture item at a lower price from another store within 10 days of your purchase, we’ll not only match the price, but we’ll also top up an additional 10% of the difference as store credit.

    Just reach out to our team with a valid proof of the lower-priced listing, and we’ll take care of the rest.

    FAQ

    1. Is Exclusivia a trustworthy brand?
    We don't want to make the decision for you, but we have over 1,000 customers who've trusted us with their homes, and we’ve proudly delivered to thousands of households across Singapore, United States, and Australia. To date, we’ve collected 500+ verified reviews with an average rating of 4.9 out of 5. You’re in good hands.

    Check out our Reviews from 500+ Happy Homeowners here

    2. What happens if my item arrives damaged?
    Every item is thoroughly quality-checked before dispatch. While damages during transit are extremely rare, we’ve got you covered just in case. If your item arrives damaged, just let us know within 48 hours with clear photos/videos. We’ll replace seriously damaged items or provide a repair/compensation solution.

    3. What if my delivery is delayed?
    We aim to deliver on time, but in case of delays, we offer a $50 Late Delivery Guarantee if your item arrives 7 working days later than the promised timeframe.

    4. What if I find the same item cheaper elsewhere?
    We offer a Price Match Guarantee. If you find the same product at a lower price locally, we’ll match it, and even top up 10% of the difference.

    5. Can I request a specific delivery date and time?

    Once your order is ready for dispatch, our team will contact you via WhatsApp, SMS or Call to schedule your delivery slot. You may request a specific time/day and we’ll do our best to accommodate.

    6. Do you have a showroom where i can view your products?

    As an online brand, we currently don't have a physical showroom to keep costs down and offer the most competitive prices to our customers. In fact, our prices are 30-50% cheaper than in stores. However, we offer detailed product descriptions, high-quality photos, and size dimensions on our website.

    Check out our Reviews from 500+ Happy Homeowners here

    7. Is the furniture durable?

    Our furniture is built to last, using quality materials and craftsmanship. Everything comes with a 12-month warranty against manufacturing defects, and many of our pieces have served customers for years without issue.

    8. How long does delivery take?

    For ready stock items: 3–5 weeks.
    For custom items: 4–7 weeks.
    We’ll keep you posted every step of the way. If your delivery is delayed more than 7 working days beyond the original schedule, you’ll receive $50 in store credit as part of our Late Delivery Guarantee.