Black Friday Sale: Up to $4000 Off

Up to $2000 off for new BTO/EC/Condo homeowners
Exclusivia

Delivery & Installation

Delivery & Installation

Exclusivia has an installation and delivery team. Our delivery team specialises in delivering our goods because we have many orders that we need to fulfil efficiently. Likewise, our installation team specialises in installing the products we deliver. 

Our logistics team will contact you a day before delivery  via WhatsApp/SMS/call so you can make preparations to receive your products. Do acknowledge our messages within 24 hours or your delivery may be cancelled and rescheduled.

 

For products that require assembly, Exclusivia has 3 options for installation:

1. Installation same time as delivery: Our delivery team will deliver, uncrate and install the goods in the spot. This service is for customers in a hurry. Hence, it'll incur more fees than other installation options.

2. Installation after delivery (1-2 days later): Our delivery team will deliver the goods first. Then, customers are required to inform Exclusivia that the package has successfully arrived via WhatsApp. Then, our customer support team will assist you with selecting your preferred installation date and time. Do note that installation time slots are subjected to availability. 

3. No installation service: Customers can choose to self-install as well because instructions will be provided. If customers need more information about installing, they can contact us. 

 

For products that are fully installed in the package, Exclusivia has 2 options:

1. Uncrating service: All items are packaged with wooden crates for extra protection. Customers are able to purchase this service if they need help with uncrating. Customers are required to ask our delivery team to uncrate. In the rare occasion that our deliver team did not uncrate the package, customers are required to contact us. Then, we'll arrange a separate installation team to uncrate your products for free. 

2. No uncrating service: Customers can choose to uncrate the package themselves. It's very easy to uncrate. Usually, most of our customers are able to uncrate the product. 

 

Others

It is the customers' responsibility to check if the item/s they purchase will fit through doors, staircases and lifts before you place your order. Product dimensions are included in the product description.

If stairwell access is required, a labour fee of $40/storey will apply (Subjected to change based on package size).

Storage fee - additional charges apply if item is stored in warehouse for over 3 days (Only if delivery date was changed by customer).

There will be extra fees incurred if you require us to dispose the packaging.

 

 

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    12 months warranty on all products
    Free islandwide delivery
    Up to 12 months interest-free instalments
    Free Shipping No Extra Costs
    12-Month Warranty on all products
    Instalments Interest-free instalments
    Up to $2000 off for new BTO/EC/Condo homeowners

    Current Promo for new BTO/EC/Condo homeowners (ends soon):

    • $50 OFF if you buy 2 items and/or equivalent value of $500 [Code: BTO_50]
    • $100 OFF if you buy 3 items and/or equivalent value of $1000 [Code: BTO_100]
    • $200 OFF if you buy 4 items and/or equivalent value of $2000 [Code: BTO_200]
    • $300 OFF if you buy 5 items and/or equivalent value of $2500 [Code: BTO_300]
    • $400 OFF if you buy 6 items and/or equivalent value of $4000  [Code: BTO_400]

    SPEND EVEN MORE, SAVE EVEN MORE

    • Min spend $5000 = $800 off [Code: BTO_5000]
    • Min spend $8000 = $1500 off [Code: BTO_8000]
    • Min spend $10000 = $2000 off [Code: BTO_10000]


    *Kindly use the discount codes at checkout to enjoy your discounts*

    *Discounts applies to all products in Exclusivia*

    Delivery information
    • Delivery time for normal items: 3-5 weeks
    • Delivery time for customised items: 4-7 weeks (WhatsApp us for customisation)
    • 1-to-1 exchange for any product received with manufacturers' defects
    • 12 months warranty for all products
    • If stairwell access is required, a labour fee of $40/storey will apply
    • All items will be delivered with wooden crates for extra protection (You can purchase our uncrating service if you need help with uncrating)

    Which installation option?

    1. Installation same time as delivery: Our delivery team will deliver, uncrate and install the goods in the spot. This service is for customers in a hurry. Hence, it'll incur more fees than other installation options.

    2. Installation after delivery (1-2 days later): Our delivery team will deliver the goods first. Then, customers can inform Exclusivia that the package has successfully arrived via WhatsApp. Then, our customer support team will assist you with selecting your preferred installation date and time. Our installers will uncrate and install the goods. Do note that installation time slots are subjected to availability.

    3. Uncrating service: For all items, we package them with small wooden crates for extra protection. If you purchase this service, our delivery team will help you uncrate the package. (Most customers were able to uncrate by themselves)

    4. Pay installation after product arrives: We also accept payment for installation after the product arrives. You can try to install by yourself first, but if you're unable to install, you can pay for installation later and we'll help you install. You can contact our WhatsApp for installation service. 

    5. No installation service: Customers can choose to self-install as well because instructions will be provided. If customers need more information about installing, they can contact us.

    *Some products (Cabinets, consoles) only require inserting the legs. So the installation is very simple. Contact our WhatsApp team to find out more*

    Exchange policy

    - 1 to 1 exchanges for major manufacturers' defects

    - Compensation/Touchups for minor manufacturers' defects

    - 1 year manufacturers' defects warranty

    FAQ

    1. I want to order now but i only need the item 3 months later

    Sure, you can inform us (via WhatsApp) about this and we'll store the item in our factory first, then deliver at a later date as requested

    2. Can i choose a specific date and time for delivery?

    We can't guarantee the date of your choice because this is pre-order basis and the delivery schedule depends on the proximity of our other orders. Rest assured, our delivery team will call or message you a day before delivery. If you're not free or want to schedule it to another day, it's possible :)

    3. How do i track my delivery?

    For tracking, you can contact our WhatsApp team for regular updates about delivery status

    4. Can you help to dispose my old furniture?

    Usually, we don't dispose items during delivery. However, if you need our disposal service, you always contact us (via WhatsApp). Kindly note that disposal services may incur additional fees.

    5. Do you have a showroom where i can view your products?

    As an online store, we currently don't have a physical showroom to keep costs down and offer competitive prices to our customers. However, we offer detailed product descriptions, high-quality photos, and size dimensions on our website.

    6. Can i customise my items?

    Yes, we can customsie almost any product in our catalog. Contact our WhatsApp sales team for inquiries.