PREMIUM Sofa Chaise Lounge

Current Promo for new BTO/EC/Condo homeowners (ends soon):

• $50 OFF if you buy 2 items and/or equivalent value of $500 [Code: BTO_50]
• $100 OFF if you buy 3 items and/or equivalent value of $1000 [Code: BTO_100]
• $200 OFF if you buy 4 items and/or equivalent value of $2000 [Code: BTO_200]
• $300 OFF if you buy 5 items and/or equivalent value of $2500 [Code: BTO_300]
• $400 OFF if you buy 6 items and/or equivalent value of $4000  [Code: BTO_400]

SPEND EVEN MORE, SAVE EVEN MORE

• Min spend $5000 = $800 off [Code: BTO_5000]
• Min spend $8000 = $1500 off [Code: BTO_8000]
• Min spend $10000 = $2000 off [Code: BTO_10000]

*Kindly use the discount codes at checkout to enjoy your discounts*

*Discounts applies to all products in Exclusivia*

• Delivery time for normal items: 3-5 weeks
• Delivery time for customised items: 4-7 weeks (WhatsApp us for customisation)
• 1-to-1 exchange for any product received with manufacturers' defects
• 12 months warranty for all products
• If stairwell access is required, a labour fee of $40/storey will apply
• Items will come crated for extra protection

1. Installation same time as delivery: Our delivery team will deliver, uncrate and install the goods in the spot. This service is for customers in a hurry. Hence, it'll incur more fees than other installation options.

2. Installation after delivery (1-2 days later): Our delivery team will deliver the goods first. Then, customers can inform Exclusivia that the package has successfully arrived via WhatsApp. Then, our customer support team will assist you with selecting your preferred installation date and time. Do note that installation time slots are subjected to availability.

3. Uncrating service: For most items, we package them with small wooden crates for extra protection. Our delivery team will help you uncrate the package. Most customers were able to uncrate by themselves. This service only applies to some items. 

4. Pay installation after product arrives: We also accept payment for installation after the product arrives. You can try to install by yourself first, but if you're unable to install, you can pay for installation later and we'll help you install. You can contact our WhatsApp for installation service. 

5. No installation service: Customers can choose to self-install as well because instructions will be provided. If customers need more information about installing, they can contact us.

*Some products (Cabinets, consoles) only require inserting the legs. So the installation is very simple. Contact our WhatsApp team to find out more*

- 1 to 1 exchanges for major manufacturers' defects

- Compensation/Touchups for minor manufacturers' defects

- 1 year manufacturers' defects warranty

1. I want to order now but i only need the item 3 months later

Sure, you can inform us (via WhatsApp) about this and we'll store the item in our factory first, then deliver at a later date as requested

2. Can i choose a specific date and time for delivery?

We can't guarantee the date of your choice because this is pre-order basis and the delivery schedule depends on the proximity of our other orders. Rest assured, our delivery team will call or message you a day before delivery. If you're not free or want to schedule it to another day, it's possible :)

3. How do i track my delivery?

For tracking, you can contact our WhatsApp team for regular updates about delivery status

4. Can you help to dispose my old furniture?

Usually, we don't dispose items during delivery. However, if you need our disposal service, you always contact us (via WhatsApp). Kindly note that disposal services may incur additional fees.

5. Do you have a showroom where i can view your products?

As an online store, we currently don't have a physical showroom to keep costs down and offer competitive prices to our customers. However, we offer detailed product descriptions, high-quality photos, and size dimensions on our website.

6. Can i customise my items?

Yes, we can customsie almost any product in our catalog. Contact our WhatsApp sales team for inquiries.