KRON Industrial Pine Wood Dining Table

We understand every home and schedule is different. That’s why we offer multiple installation options:

1. Installation at the same time as delivery: Our delivery team will install the item immediately upon arrival. This is ideal for urgent setups and will incur higher installation charges.

2. Installation after delivery (1–2 days later): The item will be delivered first, and our customer support team will help you book a separate installation date via WhatsApp or Live Chat (subject to availability). This gives you flexibility and may be more cost-effective.

3. Uncrating service only: Our items are packed in small wooden crates for protection. If you select this service, we’ll help uncrate the item, but no further installation will be provided.

4. Installation after delivery (Pay later): If you’re unsure about needing installation, you can try assembling it yourself first. If help is needed, you may arrange installation afterwards via WhatsApp or Live Chat and make payment then.

5. No installation service: Self-installation is possible for most items, with clear instructions included. If you need guidance, just message our team.

Note: Some products (e.g., cabinets, consoles) only require basic setup like inserting the legs. Installation is straightforward. If in doubt, contact us.

Free Shipping

Free standard shipping on all items to most locations nationwide

For all furniture orders, we work with specialised two-person delivery teams who are trained to handle large, delicate items with care.

Delivery Timeline:

Estimated lead times are as stated on the product listing.

In the rare case of significant delays, we offer a Late Delivery Guarantee, you’ll receive $50 in cash if your item arrives past your confirmed delivery window.

Shipment Tracking:

Depending on the type of delivery assigned to your shipment, you will either be provided tracking info or be contacted to confirm a scheduled delivery date.

Every item is carefully inspected before dispatch. However, if you notice any issues upon delivery, we’re here to help.

We will offer a free replacement for any items that are damaged in transit. For damages of a smaller extent, we may offer a free repair or other forms of compensation that is acceptable to both parties.

We believe in fairness, so if you're unsure whether your issue qualifies, just reach out! Our team is always happy to assess and offer solutions that make sense.

Our products undergo strict quality checks before leaving the warehouse, ensuring you receive a piece that’s made to last. Hence, all Exclusivia furniture includes a 5-years warranty covering manufacturing defects, such as:

• Structural faults/ defects present upon delivery
• Breakages affecting the normal use of the item

If your item qualifies:

• Free 1:1 replacement
• Equivalent compensation

We believe in fairness, so if you're unsure whether your issue qualifies, just reach out! Our team is always happy to assess and offer solutions that make sense.

In the rare case of significant delays, we offer a Late Delivery Guarantee, you’ll receive $50 in cash if your item arrives past your confirmed delivery window.

We believe in delivering exceptional quality at competitive prices.

If you find the exact same furniture item at a lower price from another store within 10 days of your purchase, we’ll not only match the price, but we’ll also top up an additional 10% of the difference as store credit.

Just reach out to our team with a valid proof of the lower-priced listing, and we’ll take care of the rest.

1. Is Exclusivia a trustworthy brand?
We don't want to make the decision for you, but we have over 40,000 customers who've trusted us with their homes, and we’ve proudly delivered to thousands of households across Singapore and Australia. You’re in good hands.

Check out our Reviews from Happy Homeowners here

2. What happens if my item arrives damaged?
Every item is thoroughly quality-checked before dispatch. While damages during transit are extremely rare, we’ve got you covered just in case. If your item arrives damaged, just let us know within 48 hours with clear photos/videos. We’ll replace damaged items or provide a repair/compensation solution for damages of a smaller extent.

3. What if my delivery is delayed?
We aim to deliver on time, but in case of delays, we offer a $50 Late Delivery Guarantee if your item later than the promised timeframe.

4. What if I find the same item cheaper elsewhere?
We offer a Price Match Guarantee. If you find the same product at a lower price locally, we’ll match it, and even top up 10% of the difference.

5. Can I request a specific delivery date and time?

Once your order is ready for dispatch, our team will contact you via WhatsApp, SMS or Call to schedule your delivery slot. You may request a specific time/day and we’ll do our best to accommodate.

6. Do you have a showroom where I can view your products?

We’re online only (no showroom) so we can keep prices fair and radically lower typically 30–50% lower than comparable retailers. You’ll find detailed specs, dimensions, and high-quality photos on every product page, plus reviews from homeowners. Our promise: high-quality furniture at radically lower, fairer prices. Learn more here.

7. Can I customise my item?

Yes - we offer customization on selected pieces (size, color, or finish). Send us the product link and your requested changes, and we’ll confirm the availability, pricing and lead time.

8. Is the furniture durable?

Our furniture is built to last, using quality materials and craftsmanship. Everything comes with a 5 years warranty against manufacturing defects, and many of our pieces have served customers for years without issue.

9. How long does delivery take?

Delivery timelines vary depending on the product.

10. Is my payment and personal information secure, and how is it used?

All card and personal information is fully secured and encrypted. Your data is protected at all times and remains uncompromised. We do not sell or share your information with any third parties.